Access and Affordability

STATUS: done_all COMPLETED

check_circle_outline Renegotiated contracts with 47 correctional agencies, slashing call rates that had previously exceeded national averages.
check_circle_outline Negotiated a new contract with a major county customer lowering the cost of phone calls by more than 60% for over 6,000 incarcerated individuals and their loved ones.
check_circle_outline Integrated commission-free and agency-paid options for telephone calls with both existing institutional customers and potential new institutional customers.
check_circle_outline Since January 1, 2020, incarcerated individuals have used Securus phone systems to make free calls valued at more than $20 million.
check_circle_outline Reduced call rates, bringing the nationwide average cost of a 15-minute phone call to $2.25
check_circle_outline Eliminated third-party financial service fees on vendors like Western Union and MoneyGram, resulting in a 50 percent savings for customers.
check_circle_outline Introduced paySupreme®, a pre-paid card that allows friends and family of incarcerated individuals to send money to a loved one’s account at a 30 percent discounted rate.
check_circle_outline Announced a new subscription pricing model for phone calls designed to provide consumers with a simple, pre-set monthly charge that allows for even more phone conversations with loved ones while simplifying billing and payment.

Education, Reentry and Recidivism

STATUS: done_all COMPLETED

check_circle_outline Signed the Getting Talent Back to Work pledge from the Society for Human Resource.
check_circle_outline Removed the criminal record box from Aventiv job applications to expand hiring opportunities for formerly incarcerated individuals.
check_circle_outline Sponsored the Second Annual Correctional Education Reentry Summit hosted by Ashland University and supported the participation of formerly incarcerated students of the University.
check_circle_outline Contributing a total of $3 million to efforts and organizations focused on reducing recidivism, including Freedom Rides, a nonprofit that helps formerly incarcerated individuals purchase cars to facilitate essential transportation to get to job interviews or doctor appointments.
check_circle_outline During the COVID-19 pandemic, Aventiv made free educational programming available to an additional 13,546 incarcerated students via the JPay tablet. Students have enrolled in 26,596 additional courses since March 1, 2020.
check_circle_outline We made the Project Gutenberg library of free e-books available to incarcerated individuals on their JPay tablets. Restrictions for some titles may apply if they are deemed inappropriate by corrections officials
check_circle_outline Finalized partnership with Televerde – which aligns with Aventiv’s Second Chance Hiring Principles and commitment to further invest in re-entry services — employing forty-five incarcerated women to support customer service efforts with the goal of increasing quality service and empathy in interacting with consumers.
check_circle_outline Added more than 600 new students to the post-secondary Ashland University program across Arizona, Missouri and North Dakota.
check_circle_outline Added Academy of Hope and AcomplishED Ventures as new content providers for CourseShare program which connects incarcerated individuals to a host of workforce and educational development programs.

Listening and Responsiveness

STATUS: done_all COMPLETED

check_circle_outline Convened first quarterly consumer forum with formerly incarcerated individuals and their families in Detroit to hear firsthand about their experiences and how to better serve them to inform future development efforts.
check_circle_outline Facilitated listening sessions with CEO Dave Abel and advocates, consumers, and customers.
check_circle_outline Met with leaders and participants of job-training and -placement organizations currently operating inside and outside of correctional facilities to learn about employment best practices and help guide development of re-entry support.

Technology and Innovation

STATUS: done_all COMPLETED

check_circle_outline Developed and deployed new technology to reduce reliance on third-party payment services, eliminating their fees and bringing savings to impacted consumers by an average of 30% in the total cost of each call.
check_circle_outline Invested $2.3 million in new infrastructure to support modern technology at correctional facilities.
check_circle_outline Purchased new equipment for California correctional facilities to help expand communications options for incarcerated people during the COVID-19 pandemic.
check_circle_outline Launched new JP6S® secure digital tablet to support job training, education and communications.
check_circle_outline Intercepted more than 7,000 cases of suspicious activity since January 1, 2020, including threats, violence, witness tampering, financial fraud and other unlawful actions through investigative technology.

Transparency

STATUS: done_all COMPLETED

check_circle_outline Commissioning an annual report to detail call costs with necessary breakdowns set to be completed by the end of 2020.
check_circle_outline Developing a report detailing terms-of-use policy and memorializing data privacy standards.
check_circle_outline Making call rates more prominent and easier to understand on company website.